Terms of service for dietary catering

1General provisions and details of the Seller

1. These Terms set out the rules and conditions for placing orders, payment, preparation and delivery of dietary meal sets, together with the procedure for submitting and handling complaints.
2. The services are provided by Nutreasy Sp. z o.o., registered office: ul. Adama Mickiewicza 37/58, 01-625 Warszawa, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0001165303, NIP: 5253041233, REGON: 54132698400000.
3. Customer service contact details — email: nutreasycc@gmail.com; customer support telephone: +48 780 755 684. A manager answers in the Telegram and WhatsApp chat daily from 9:00 to 18:00.
4. These Terms have been drawn up in accordance with the Polish Civil Code, the Consumer Rights Act and the Act on the provision of services by electronic means.

2Subject and nature of the service

1. The subject of the service is the daily or periodic preparation and delivery to the Customer of individual sets of ready dietary meals within the Seller’s current delivery area in the territory of the Republic of Poland. The Seller publishes the current area on the website.
2. An order is composed of a chosen energy value (calorie level) and a number of days. The menu is determined by the Seller and published on the website in advance.
3. Medical notice: the Seller is not a medical institution, and the ready meal plans are neither therapeutic nutrition nor medical devices. If the Customer has a chronic illness, an allergy or an eating disorder, or is pregnant or breastfeeding, the Customer is personally responsible for the choice of plan and for agreeing it with an appropriate doctor or a certified dietitian.

3Placing an order and concluding the contract

1. The Customer places an order through the electronic form on the website: choosing a programme, a calorie level, the delivery days and a time window, and giving an address and contact details.
2. Submitting the form is an invitation to conclude a contract within the meaning of Article 71 of the Polish Civil Code, and not the conclusion of the contract itself.
3. The contract is deemed concluded at the moment the order is confirmed by an authorised manager of the Seller, by telephone or through the chosen messenger.
4. The confirmation contains a full summary of the order: the list of days, the calorie level, the address, the delivery window and the final price. If the Customer finds any discrepancy, the Customer is obliged to inform the Seller before making payment.

4Price of the services

1. All prices on the website are stated in Polish złoty (PLN), are calculated per billing day and include value added tax (VAT) at the statutory rate.
2. The price of a plan depends on the chosen calorie level and the length of the ordered period. The current price list is published in the relevant section of the website.
3. Delivery to an address within the Seller’s current delivery area is included in the price. Disposable cutlery is supplied on request for the separate charge stated in the price list.
4. For orders of at least 10 days the Seller adds extra delivery days free of charge (“free days”): from 10 days — 1 day, from 20 days — 2 days, from 30 days — 4 days, counted separately for each meal set in the order. Free days are delivered as additional deliveries after the paid period, on dates agreed with the Customer; they cannot be exchanged for a cash equivalent and do not shorten the paid period.
5. First-order promotion (“one day free”): for a Customer’s first order of 4 to 9 days the Seller adds one extra delivery day free of charge, on the terms of point 4. The promotion applies only to a Customer’s first order and is not combined with the free days described in point 4.

5Payment terms

1. Payment by bank card is not taken directly on the website; the order form does not require any payment details to be entered.
2. Once the order has been agreed, the manager sends the Customer a secure link for cashless payment through an authorised payment operator (PayU S.A.), or bank transfer details.
3. The service is provided on the basis of payment in full in advance. An order is released into production once the funds have been received or proof of payment has been provided.
4. The Seller does not use recurring automatic charges. Each order is paid for separately.

6Order cut-off times

1. Orders for delivery on the next calendar day are accepted and confirmed until 12:00 Warsaw time on the current day.
2. Orders sent or confirmed after 12:00 are fulfilled no earlier than one calendar day later.
3. The calendar on the website automatically limits the available delivery dates in line with the kitchen's production schedule.

7Delivery and the passing of risk

1. Delivery is carried out Monday to Saturday within the Seller's current delivery area. In Warsaw it is carried out by the Seller's own transport; outside Warsaw by a carrier working with the Seller, overnight.
2. In Warsaw the Customer chooses a preferred delivery window from the 6 half-hour slots available on the website, between 07:30 and 10:00. Outside Warsaw delivery is made overnight, with no choice of window. The chosen window guides the planning of the courier's route and is not a guarantee of delivery to the minute: traffic and weather affect the timing. In the event of a significant delay, the Seller will contact the Customer.
3. Sunday delivery is only available together with the preceding Saturday.
4. Handover and the passing of risk:

• The order is handed over to the Customer in person, or to a person authorised by the Customer, at the address given.
• If the Customer is not present at the address, or on the Customer's express instruction agreed in advance, the set may be left by the courier at the entrance door, where this is possible.
• From the moment the set is left at the door in accordance with those instructions or with the Customer's consent, the risk of accidental loss, damage, spoilage or theft of the goods passes in full to the Customer (Article 548 § 1 of the Polish Civil Code).

8Changes, rescheduling and suspending the plan

1. The Customer has the right to change the delivery address, move a date, suspend the plan or skip a day by informing the Seller before 12:00 on the day preceding the scheduled delivery.
2. Notice is given through the same channel of communication through which the order was confirmed.
3. Requests received after 12:00 on the preceding day cannot be accepted, as the order has already entered the production cycle. That day is treated as duly performed and no refund is made for it.

9Complaints procedure

1. Complaints are accepted by email at nutreasycc@gmail.com or by telephone on +48 780 755 684.
2. A complaint should state the delivery date, the order number and a description of the defect found, and include photographs where there is visible damage or something is missing.
3. Time limit: as food is a perishable product with a short shelf life, complaints about the quality, freshness or completeness of the meals must be made on the day the order is received.
4. The Seller considers a complaint within 14 calendar days of receiving it. Where a complaint is found to be justified, the Customer may choose between replacement of the set, a refund of the payment for that day, or a credit against future orders.

10Exclusion of the right of withdrawal

1. Pursuant to Article 38 point 4 of the Polish Act of 30 May 2014 on Consumer Rights, the consumer's right to withdraw from a distance contract within 14 days does not apply to contracts for goods that are perishable or have a short shelf life.
2. As freshly prepared meal plans are perishable goods, withdrawal from the contract under the general 14-day period is not available once the order has been confirmed and released into production.
3. This provision does not limit the Customer's right to move days under section 8 or to submit complaints under section 9 of these Terms.

11Protection of personal data

1. The rules on the collection and processing of personal data are set out in detail in the Privacy Policy available on the website.
2. Information about allergies and dietary restrictions is processed solely with the Customer's express consent, for the purpose of preparing the order correctly.

12Final provisions

1. Matters not governed by these Terms are subject to the law of the Republic of Poland, in particular the Civil Code and the Consumer Rights Act.
2. All disputes are to be resolved through negotiation. A consumer has the right to approach the municipal or district consumer ombudsman, or to use the ODR platform at http://ec.europa.eu/consumers/odr.
3. The Seller reserves the right to amend these Terms. Orders already accepted are governed by the version in force at the time the order was placed.